FAQs

Can I watch the modules on my iPod or iPad?

At this time you can only view the modules on a desktop or laptop computer.

Can anyone in my school take the program?

Yes, as long as they have registered.

Can our Parent Coordinator teach the program?

We will be having an online training for Parent Coordinators coming very soon. After successfully completing this program the Parent Coordinator can present the program live in their school.

Who can I call if I am having a problem viewing the program?

Mon thru Fri 9am to 5:30pm call Andrew at (518)678-4550
All other times call (917)445-0965

Do I have to view the sessions in order or can I skip around?

There is a definite sequence that must be followed. You can not jump ahead, but you can review the module you are watching and any module you have previously viewed.

How many modules should I watch each week?

Viewing three or four modules a week is ideal. This will give you time to do the home assignments in order to gain direct experience and prepare you for the weekly group discussion.

Can I view the online version of the Masterful Parenting book on line in Spanish?

The Spanish version, El Arte de Ser Padres is downloadable and located right below the English version. The home assignment pages refer to the English version. You have to do a little searching to find the matching pages in the Spanish version.

Why are the cartoons and/or videos sometimes slightly out of sync within the modules?

Because of  bandwidth differences on various internet servers,  a module may not play perfectly.

Can I communicate with other course participants?

Yes. Go to Forums and click on Parent’s Forum or Parent Support Personnel Forum. You can create an e-mail that all parent participants can read regarding your wins, lessons learned and challenges.

Yes. Go to FORUMS click on PARENT SUPPORT PERSONNEL FORUM. You can create an email that all participants can read regarding your wins, lessons learned and challenges.

How do I receive a Certificate of Completion at the end of the program?

  • View every module
  • Fill out the post-evaluation and feedback forms (found below picture of Masterful Parenting)

If you cannot download the certificate of completion because you have not viewed specific modules, you can go back and view the modules and reapply for the certificate. Please remember, you have to view the modules in order. I.e. if you did not watch #3,4,8, and 9 modules previously you can go back and view them in that order beginning with #3.

Which is module do I watch first?

Once you have access to the modules, view the Listening 1 module.

Who can I contact if I am having a problem with viewing the program?

Please email Rebecca at Rebecca@educationforexcellence.com

Can I view the online version of the Masterful Parenting book in Spanish?

The Spanish version, El Arte de Ser Padres is downloadable and located right below the English version. The home assignment pages refer to the English version. You have to do a little searching to find the matching pages in the Spanish version.

What should I do if I miss one of the weekly online group discussions?

Log on to the Parent Support Personnel Forum or Contact Us to receive a recording of the missed session. You will not be able to participate in the discussion you missed and you will be expected to be on time and attend future sessions.

What do I do first?

Go to Create Account and you will be taken to the registration process. After filling out this form, you will receive an e-mail so that you may log in. After filling out this form, you will receive an email so you may log on. When you log on for the first time, you will be prompted to fill out a pre-course survey before beginning the modules.

From now on, whenever you enter the site, first go to Login and sign in.